Customer Service Management
Because no one has time to answer everything — but your AI employee does.
Customer Service
Management
Because no one has time to answer everything — but your AI employee does.
Turn chaos into conversations — without lifting a finger.
Experience seamless customer service management with Hyphen Connect AI Employee. Get a bird's-eye view of all customer interactions on one intuitive dashboard, empowering you to deliver exceptional service, boost customer satisfaction, and drive business growth. Say goodbye to scattered notes, missed messages, and frustrated customers.
Features
- Customer Communication Inbox: Bring all your customer chats into one place — emails, texts, DMs, and more. No switching tabs, no missed messages. Just clear, centralised conversations that keep everything moving.
- Customer Reviews Management: Easily collect, monitor, and respond to customer reviews across platforms. Whether it’s Google or Facebook, your AI employee helps protect your reputation and boost your rating — automatically.
- Surveys: Get valuable insights without manual follow-ups. Automate post-service or product feedback with branded surveys that help you improve and stay ahead of customer expectations.
- Voice AI – Call Handling: Never miss a call again. If you’re unavailable, your AI instantly replies via text, keeping customers engaged while capturing leads and follow-up opportunities.
- WhatsApp Integration: Chat with your customers on the app they already use. WhatsApp messages come straight into your central inbox, making conversations seamless, fast, and familiar.
Turn chaos into conversations — without lifting a finger.
Experience seamless customer service management with Hyphen Connect AI Employee. Get a bird's-eye view of all customer interactions on one intuitive dashboard, empowering you to deliver exceptional service, boost customer satisfaction, and drive business growth. Say goodbye to scattered notes, missed messages, and frustrated customers.
Features
- Customer Communication Inbox: Bring all your customer chats into one place — emails, texts, DMs, and more. No switching tabs, no missed messages. Just clear, centralised conversations that keep everything moving.
- Customer Reviews Management: Easily collect, monitor, and respond to customer reviews across platforms. Whether it’s Google or Facebook, your AI employee helps protect your reputation and boost your rating — automatically.
- Surveys: Get valuable insights without manual follow-ups. Automate post-service or product feedback with branded surveys that help you improve and stay ahead of customer expectations.
- Voice AI – Call Handling: Never miss a call again. If you’re unavailable, your AI instantly replies via text, keeping customers engaged while capturing leads and follow-up opportunities.
- WhatsApp Integration: Chat with your customers on the app they already use. WhatsApp messages come straight into your central inbox, making conversations seamless, fast, and familiar.
Need a customer service that’s always on
— even when you’re not?
Book Your Free Demo
To schedule a demo call with us, please book yourself in.
During this meeting, we'll discuss your challenges, objectives, and how our expertise can support your success.
We’re on a mission to build a better future where technology creates good jobs for everyone.