Frequently Asked Questions
Get answers to common questions about our services, products, and more. Browse our FAQs page to find the information you need quickly and easily.
GENERAL
What is Hyphen Connect AI?
Hyphen Connect AI is an advanced communication platform that utilises AI-powered virtual employees to enhance customer engagement, automate support, and unify multiple communication channels for greater efficiency.
Who can benefit from Hyphen Connect AI?
Any business seeking to improve customer support, automate repetitive tasks, or enhance online reputation management, particularly in retail, finance, healthcare, and service industries.
FEATURES AND BENEFITS
What features does Hyphen Connect AI offer?
Our platform includes AI-driven web chat, automated customer interactions, review management tools, AI-powered virtual employees, and specialised finance hubs for seamless 24/7 support and personalised experiences.
How do AI employees benefit my business?
They handle routine inquiries, support transactions, collect reviews, and assist customers around the clock, reducing staffing costs and improving responsiveness.
How does the WebChat feature work?
Hyphen's WebChat uses AI virtual employees to provide real-time customer-business engagement, answering queries instantly and guiding customers.
INTEGRATION AND SECURITY
Is Hyphen Connect AI easy to integrate with existing systems?
Yes, our flexible architecture supports quick integration, enabling rapid deployment of AI employees and channels.
How secure is Hyphen Connect AI?
We employ industry-standard security protocols, encryption, and compliance measures to protect your customer data.
CUSTOMISATION AND SUPPORT
Can clients request a custom package?
Yes, we offer flexibility for custom packages at the Enterprise level tailored to specific business needs. Discuss your unique requirements with our sales team to tailor features, integrations, or support levels.
Is technical experience required?
No extensive technical experience is necessary, but basic familiarity with web integrations can be beneficial. Don't worry we have how- to's and provide support where needed.
Who owns the data collected?
You retain full ownership and control over your customer data, with Hyphen Connect AI acting as a data processor.
PRICING AND DEMO
What are the pricing options?
Our pricing varies based on package levels and features, with scalable plans suited to different business sizes and needs. View our Pricing page for more information. Click here.
Is there a demo or trial available?
Yes, we offer personalised demos. Contact our team to arrange a demonstration and discover how AI employees can benefit your business. Click here to book a Demo.
